How can I return the product I purchased?
You can return the product you purchased from our online sales site by shipping it to us with your invoice within 15 (fifteen) business days from the delivery date.
What are the return conditions?
You must return the product to us in its original packaging, without any modifications, without any damage, unused, and undamaged due to user error.
If you purchased products as part of a campaign, you must return all the products you received.
How long does the return process take for bafralokumcusu.com, and what are the return steps?
Send the product that meets the return conditions, along with the invoice, after filling out the product return section located on the back of the invoice, and enter the return agreement code with the shipping company before sending it to the return address listed below.
If the invoice was issued on behalf of a company, you must send it along with a return invoice prepared by the company, issued as “Product Unit Price + VAT,” excluding the shipping fee. Orders for which the invoice was issued on behalf of companies will not be accepted without a return invoice.
You are responsible for returning the product in the same condition as it was delivered to you and, in case of use, compensating for any loss in the commercial value of the product due to usage.
Our teams will inspect the returned product and prepare a report.
You will be informed via email, SMS, or phone call about the process and the report.
The product fee will be transferred to your account.
This process takes an average of 25 (twenty-five) business days.
To which address should I send the product I want to return?
Product Return Address
Recipient Name: Yeşim KOÇ
Çay District 233 Street No:9/D Terme/Samsun/ Turkey
What happens if the returned product to bafralokumcusu.com does not meet the return conditions?
If the product does not meet the return conditions, it will be sent back to your address.
If I cancel or return an order I made during a campaign on ephesuscymbals.com.tr, will the campaign be canceled?
If the campaign conditions are still met after the cancellation or return, the campaign will not be canceled.
If the remaining products in the order after cancellation or return no longer meet the campaign conditions, the campaign will be canceled, and the refund will be made after deducting the campaign discount.
What is the return period?
The return period is 15 days from the date you receive the product, as per the “Right of Withdrawal Without Reason” provision in the Consumer Protection Law.
In case of returns due to a defect in the product, you can return the product within thirty days from the delivery date.
How long after the return process will the refund appear in my account?
ephesuscymbals.com.tr checks whether the products you returned comply with the return conditions. Once your return is accepted and your refund is processed, you will be notified via email. The time it takes for the refund to appear in your account is determined by your bank and cannot be influenced by us.